Windstar brings you to places where you discover the unexpected, but sometimes, there are unforeseen events that affect your travel plans.

Cancellation Fee Waiver Program
Non-insurance features provided by Windstar Cruises

Any Reason Cruise Credits1 | 90% of cruise cancellation fee
Reimbursement provided in the form of future travel credits1 if cancellation reason doesn't qualify for a cash refund

Cancellation Fee Waiver2 | Cash refund up to total cruise cost
Reimbursement if you need to cancel your trip for illness, injury, death, and more

1For New York residents only, the Any Reason Cruise Credits can be purchased separate from the Travel Insurance benefits. Contact +1 888-722-2195 for details.

2For New York residents, Trip Cancellation benefits are underwritten by Arch Insurance Company.

Travel Insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Hunt Valley, MD (NAIC #11150) under Policy Form series LTP 2013 and applicable amendatory endorsements. This is a brief overview of the coverages. Subject to terms, conditions, and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions, and exclusions that apply.

Privacy Notices Consumer Notices

24/7 CareFree TM Travel Assistance, Medical Assistance, Emergency Services
Within the U.S. and Canada: +1 877-303-5909
Outside the U.S. and Canada, call collect: +1 516-342-4594
For more information on the general features and pricing of Travel Protection Plans, click here.

To view the terms, conditions, and exclusions of the Travel Protection Plan, click here

For guests who purchased their Aon Standard Travel Protection Plan between 06/24/2019 and 05/31/2024, please visit affinitytravelcert.com/docs/WSR02 to view the terms, conditions, and exclusions of your plan.

Windstar Full Sail Travel Protection is an optional plan available for purchase at the time of your cruise deposit and may be purchased up until 90 days prior to the start of a guest's vacation with Windstar. As certain terms, conditions, and exclusions may apply, we recommend the purchase at deposit so that you can help protect against conditions that may arise afterward. The Full Sail Travel Protection Program is not in effect until the plan cost has been received by Windstar Cruises, in addition to any cruise deposits/payments due.

For guests with voyages that include New Caledonia. The authorities in New Caledonia have advised that travelers/guests are now required to have travel insurance that covers both medical expenses and repatriation costs in order to enter into New Caledonia. To guarantee that you do not encounter any problems while traveling we encourage you to obtain appropriate travel insurance for your trip.
 
For U.S. and Canadian guests, Windstar’s travel protection can be purchased and added to your reservation up to 90 days prior to the start of your vacation. Our plan provides coverage for trip delays, trip interruptions, medical expenses, repatriation expense, and other protections.